Portillo’s delivered to your door? – Restaurants News

on May11

11 May 2017 | 9:21 pm

Chocolate cake, Chicago dogs and Italian beef delivered to your door?

Portillo’s fans across Chicago could soon be able to get their favorite foods without leaving the house (or navigating the chain’s famously crowded drive-thrus.)

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The Oak Brook-based restaurant chain is testing delivery at its River North store in Chicago and at stores in the Tampa, Fla., and Phoenix, Ariz., metro areas with the hope of rolling out the service to all of its stores, CEO Keith Kinsey said today.

“Our food carries very well,” Kinsey said, speaking at a food industry conference hosted by the Association for Corporate Growth’s Chicago chapter. “I see it as a huge opportunity for us.” The company, he said, “is working hard and fast” on bringing the service to all of its stores, which could make its dogs, burgers and shakes available “for a lot of Chicago very soon.” A company spokesman said there is no timetable for the expansion of the service.

Portillo’s is working with GrubHub for its Chicago delivery and another service called Olo Dispatch in Florida and Arizona, the latter of which is a company owned by one of its board members. With the Olo service, customers can place orders on Portillos.com or via its mobile app.

The move toward delivery is a natural extension of the chain’s mobile app, which it launched last August and offered its customers the option of ordering and paying for their food in advance. It is part of a growth strategy put in place by Kinsey after the chain’s 2014 sale to Berkshire Partners.

After opening restaurants last year in Florida, Wisconsin and Illinois, Portillo’s plans to open seven new restaurants in 2017, Kinsey said, including at least one in Minnesota, where it plans at least four metro-area stores.

“We have the plan, the organization and we have built the team” that will enable the chain to continue to expand, Kinsey said. “Strategically, we have to grow.”



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