Chicago O’Hare is best for connections in the US – Transportation News

on Sep25

25 September 2017 | 6:20 pm

O’Hare International Airport is the nation’s most-connected airport, according to aviation researcher OAG.

But let’s not confuse best-connected with most-loved.

O’Hare topped Atlanta’s Hartsfield-Jackson International and Charlotte Douglas International in OAG’s connectivity index that ranks “mega-hub” airports.

“The combination of Chicago O’Hare’s central location, size and hub schedules from both United Airlines and American Airlines give the airport a perfect recipe for connectivity,” OAG said.

While central location is a critical factor to connectivity, major airline hubs also play a crucial role. Delta’s primary hub airport, Atlanta Hartsfield-Jackson, ranked second in connectivity. It offers more scheduled domestic capacity than Chicago O’Hare, but offers less connecting opportunities between flights.

“To increase efficiencies, airlines continue to consolidate travelers across key hubs, particularly in heavily trafficked domestic markets in the U.S.,” said John Grant, senior analyst at OAG. “Airports like Chicago O’Hare and Atlanta Hartsfield-Jackson build connectivity through capacity, new routes and infrastructure development.”

Look for O’Hare to get even better connected as United and American make a renewed push to more hub-and-spoke flying, offering new flights from smaller cities to hubs such as Chicago.

Here is OAG’s top five for connectivity:

1. O’Hare

2. Hartsfield-Jackson

3. Charlotte Douglas

4. Dallas-Fort Worth

5. Denver

CONNECTED, BUT NOT LOVED

Meanwhile, in a customer-satisfaction survey by J.D. Power, O’Hare didn’t do as well.

Orlando topped the marketing research firm’s satisfaction ranking, followed by Detroit’s Wayne County Airport and McCarran International in Las Vegas.

O’Hare ranked 16th, below the industry average score, just behind New York’s John F. Kennedy and ahead of only Los Angeles International and Newark Liberty.

Most of those airports’ woes are related to construction.

“Despite the most creative efforts to address traveler frustration, major city airports that are in the thick of massive construction efforts—notably Newark Liberty, LaGuardia, Los Angeles International and Chicago O’Hare—are still fighting the headwinds of traveler disruption and access challenges that are handicapping their overall satisfaction scores,” J.D. Power said.

The rankings are based on responses from about 35,000 North American travelers who traveled through at least one domestic airport with both departure and arrival experiences during the past three months.



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